You should spend about 20 minutes on this task.
Last month you had a holiday overseas where you stayed with some friends. They have just sent you some photos of your holiday.
Write a letter to your friends. In your letter:
You do NOT need to write any address.
Begin your letter as follows:
Dear
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
Dear Ben and Lisa,Thanks so much for your kind letter and the lovely photos of my holiday in Mumbai. Sorry for the delay in acknowledging your mail,
but your package arrived just as I was about to leave on a trip. I've just returned to Kyiv today.
Looking at the photos brings back so many happy memories of the times we spent together and the wonderful hospitality you extended to me. I felt completely pampered by both of you! You surrounded me with warm friends, good food, amazing sights, great shopping, unforgettable cultural events and laughter-filled evenings. I would have been lost without you. I can't thank you enough.These good memories gave me an idea. I know you've always wanted to visit Ukraine. Why don't you plan a holiday and staywith me this summer? The weather is great at that time of year,
so all tourist sites are open and I could take two weeks off from work. Aside from seeing Kyiv, we could drive to Kharkiv, the Black sea, Odesa, Donetsk and Lviv. I would be thrilled if you could make it.
Thank you both again for the beautiful holiday and the photos which are already up on my wall.
Now, I'm looking forward to hearing from you.
Best wishes,
Carol
(216 words)
Last month you had a holiday overseas where you stayed with some friends. They have just sent you some photos of your holiday.
Write a letter to your friends. In your letter:
- thank them for the photos and for the holiday
- explain why you didn't write earlier
- invite them to come and stay with you
You do NOT need to write any address.
Begin your letter as follows:
Dear
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
Dear Ben and Lisa,Thanks so much for your kind letter and the lovely photos of my holiday in Mumbai. Sorry for the delay in acknowledging your mail,
but your package arrived just as I was about to leave on a trip. I've just returned to Kyiv today.
Looking at the photos brings back so many happy memories of the times we spent together and the wonderful hospitality you extended to me. I felt completely pampered by both of you! You surrounded me with warm friends, good food, amazing sights, great shopping, unforgettable cultural events and laughter-filled evenings. I would have been lost without you. I can't thank you enough.These good memories gave me an idea. I know you've always wanted to visit Ukraine. Why don't you plan a holiday and staywith me this summer? The weather is great at that time of year,
so all tourist sites are open and I could take two weeks off from work. Aside from seeing Kyiv, we could drive to Kharkiv, the Black sea, Odesa, Donetsk and Lviv. I would be thrilled if you could make it.
Thank you both again for the beautiful holiday and the photos which are already up on my wall.
Now, I'm looking forward to hearing from you.
Best wishes,
Carol
(216 words)
You should spend about 20 minutes on this task.
An English-speaking friend wants to spend a two-week holiday in your region and has written asking for information and advice. Write a letter to your friend. In your letter,
You do NOT need to write any address.
Begin your letter as follows:
Dear ,
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&Dear JulieThanks so much for your latest letter. I'm really excited to hear that you're planning to visit Toronto. It will give me a chance to take you around, as you did so kindly for me when I was in Amsterdam last year.
Regarding your visit, I would be happy to help in any way possible. If you really don't like freezing weather, I suggest you come in the summer months of July or August. Though most hotels are expensive at that time, we have some wonderful guest suites available in our high-rise building, for only about $50 per night. They are fully furnished studio apartments, with a kitchen, so you can have the option of eating in. Just let me know your dates and I can make a reservation for you.
Summer is also the time when all the tourist sites are open. We can visit The Carpathian Mountains, the Black Sea, Lake Svitiaz. The weather should be warm and comfortable, around 25 – 30 degrees Celsius, so bring your informal summer clothes, a swinsuit and an umbrella too. We do get summer showers quite often.I can't wait for you to come! Write soon with more details,
Best wishes
Irene
(207 words)
An English-speaking friend wants to spend a two-week holiday in your region and has written asking for information and advice. Write a letter to your friend. In your letter,
- offer to find somewhere to stay
- give advice about what to do
- give information about what clothes to bring
You do NOT need to write any address.
Begin your letter as follows:
Dear ,
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&Dear JulieThanks so much for your latest letter. I'm really excited to hear that you're planning to visit Toronto. It will give me a chance to take you around, as you did so kindly for me when I was in Amsterdam last year.
Regarding your visit, I would be happy to help in any way possible. If you really don't like freezing weather, I suggest you come in the summer months of July or August. Though most hotels are expensive at that time, we have some wonderful guest suites available in our high-rise building, for only about $50 per night. They are fully furnished studio apartments, with a kitchen, so you can have the option of eating in. Just let me know your dates and I can make a reservation for you.
Summer is also the time when all the tourist sites are open. We can visit The Carpathian Mountains, the Black Sea, Lake Svitiaz. The weather should be warm and comfortable, around 25 – 30 degrees Celsius, so bring your informal summer clothes, a swinsuit and an umbrella too. We do get summer showers quite often.I can't wait for you to come! Write soon with more details,
Best wishes
Irene
(207 words)
You should spend about 20 minutes on this task.
You have recently started work in a new company.
Write a letter to an English-speaking friend. In your letter,
You do NOT need to write any address.
Begin your letter as follows:
Dear ,
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&Dear Eva,How are you? I hope you've been well. Sorry for having been out of touch for a short while. There have been some changes in my life and I want to let you know the latest from my side.The big news is that I have finally changed my job! Do you remember when you were here on holiday, I always talked about
how I hated my boring bank job? Well, it was clear I needed a change. So, finally, I took a part-time TESL course and trained to be an ESL teacher. Now I'm working full-time in a private language school. I teach General English, Business English and IELTS. Each day, I look forward to going to work. My students come from all over the world and I love teaching them as well as learning from them.
Aside from that, I have also moved to a new apartment near the school where I work. It's small, but downtown, so I am right in the heart of the city, instead of way out in the suburbs. Suddenly, there are so many funny things to do, in the evenings too. I am a happy person today because of these recent changes.
So, how about you? I hope you'll have a chance to visit Ukraine again soon. In the meantime , please write and let me know what's new with you.
Best wishes
Kim
(226 words)
You have recently started work in a new company.
Write a letter to an English-speaking friend. In your letter,
- explain why you changed jobs
- describe your new job
- tell him / her your other news
You do NOT need to write any address.
Begin your letter as follows:
Dear ,
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&Dear Eva,How are you? I hope you've been well. Sorry for having been out of touch for a short while. There have been some changes in my life and I want to let you know the latest from my side.The big news is that I have finally changed my job! Do you remember when you were here on holiday, I always talked about
how I hated my boring bank job? Well, it was clear I needed a change. So, finally, I took a part-time TESL course and trained to be an ESL teacher. Now I'm working full-time in a private language school. I teach General English, Business English and IELTS. Each day, I look forward to going to work. My students come from all over the world and I love teaching them as well as learning from them.
Aside from that, I have also moved to a new apartment near the school where I work. It's small, but downtown, so I am right in the heart of the city, instead of way out in the suburbs. Suddenly, there are so many funny things to do, in the evenings too. I am a happy person today because of these recent changes.
So, how about you? I hope you'll have a chance to visit Ukraine again soon. In the meantime , please write and let me know what's new with you.
Best wishes
Kim
(226 words)
You should spend about 20 minutes on this task.
You are applying for a job and need a letter of reference from someone who knew you when you were at school.
Write a letter to one of your old teachers asking for a reference. In your letter:
Begin your letter as follows:
Dear __
Dear Mrs Sweeney
How are you? I hope everything is fine at the school and that you have been well.
I am writing in connection with a letter of reference which I need for a job that I have applied for. You might/можливо remember how much як сильно I looked forward to.чекала з нетерпінням teaching and traveling around the world. Now I have the chance to get a position of a teacher assistant in Spain.
In the letter of reference, I would appreciate it if you could include information (related to my) about trustworthiness, my enthusiasm and my cross-cultural awareness while at school.
Thank you in advance,
Yours sincerely,
Grace Smith
Dear Mrs Sweeney
How are you? I hope everything is fine at the school and that you have been well. I still remember the dynamic way in which you taught grammar to me and all of the teacher trainees in your English class. Thanks again for those important lessons.
I am writing in connection with a letter of reference that I need for a job that I have applied for recently. As I am due to graduate next month, I have applied for a position as an ESL teacher at a private language school in Tokyo, Japan. You might remember my telling you how very much I looked forward to teaching and traveling around the world. Now I have the chance. I am confident that I can make a difference in the lives of students who need to learn English.
In the letter of reference, I would appreciate it if you could include information related to my trustworthiness, my enthusiasm and my cross-cultural awareness while in teacher training college. As the job is in Japan, they do not have the chance to interview me and will base their decision largely on my letters of reference. I would need to have the letter in two weeks, by July 1st.
Thank you kindly in advance,
Yours sincerely,
Grace Smith
Sample Letter of Request
Dear Mr. Carter,
I am writing to request your permission to use your name as a reference. I am going to begin to apply for part-time jobs to save money for the college tuition.
I would greatly appreciate it if you would serve as a personal reference. You have known me since childhood. I will send any recent information that you might be able to use.
I really miss you and my friends from school and hope to see you when I come to visit in September.
I look forward to hearing from you.
Sincerely,
Nina Tkachuk
You are applying for a job and need a letter of reference from someone who knew you when you were at school.
Write a letter to one of your old teachers asking for a reference. In your letter:
- say what job you have applied for
- explain why you want this job
- suggest what information the teacher should include
Begin your letter as follows:
Dear __
Dear Mrs Sweeney
How are you? I hope everything is fine at the school and that you have been well.
I am writing in connection with a letter of reference which I need for a job that I have applied for. You might/можливо remember how much як сильно I looked forward to.чекала з нетерпінням teaching and traveling around the world. Now I have the chance to get a position of a teacher assistant in Spain.
In the letter of reference, I would appreciate it if you could include information (related to my) about trustworthiness, my enthusiasm and my cross-cultural awareness while at school.
Thank you in advance,
Yours sincerely,
Grace Smith
Dear Mrs Sweeney
How are you? I hope everything is fine at the school and that you have been well. I still remember the dynamic way in which you taught grammar to me and all of the teacher trainees in your English class. Thanks again for those important lessons.
I am writing in connection with a letter of reference that I need for a job that I have applied for recently. As I am due to graduate next month, I have applied for a position as an ESL teacher at a private language school in Tokyo, Japan. You might remember my telling you how very much I looked forward to teaching and traveling around the world. Now I have the chance. I am confident that I can make a difference in the lives of students who need to learn English.
In the letter of reference, I would appreciate it if you could include information related to my trustworthiness, my enthusiasm and my cross-cultural awareness while in teacher training college. As the job is in Japan, they do not have the chance to interview me and will base their decision largely on my letters of reference. I would need to have the letter in two weeks, by July 1st.
Thank you kindly in advance,
Yours sincerely,
Grace Smith
Sample Letter of Request
Dear Mr. Carter,
I am writing to request your permission to use your name as a reference. I am going to begin to apply for part-time jobs to save money for the college tuition.
I would greatly appreciate it if you would serve as a personal reference. You have known me since childhood. I will send any recent information that you might be able to use.
I really miss you and my friends from school and hope to see you when I come to visit in September.
I look forward to hearing from you.
Sincerely,
Nina Tkachuk
Sample Asking for Information Letter
Dear Sir/Madam,
I am writing to ask for information about your language courses. I am especially interested in a two-week intensive course.
I have been studying English for three years at a state-run language school in Madrid (Common European Framework B1 level). However, I would like to improve my oral skills.
I have looked at your website but there is no detailed information about dates and prices for your intensive summer courses. Which are the courses you will be offering in July and August? I would also like to know if you have multi-cultural groups, preferably with non-Spanish-speaking students.
Finally, my partner plans to visit me while I am there, for a couple of days. We would prefer to stay at the same place. Would that be possible?
I would be grateful if you could send me this information to mailto:english@mujerpalabra.net or to the address below.
Thank you for your time.
Looking forward to hearing from you.
Yours faithfully,
María Gómez
Salutation (greetings):
Start with Dear Ms, or Dear Mr, (you know who to address; end with Yours sincerely)
or start with Dear Sir/Madam, (you don't know who to address; end with Yours faithfully).
Body
First paragraph: start by saying WHY YOU'RE WRITING
Second paragraph: Asking for information. You can repeat this paragraph many times.
Closing comments: Extra request (asking for a brochure if it's possible, …) and additional information that you thing the person who will receive the letter could be interested in.
Saying thank you
Closing (ending): Yours sincerely or Yours faithfully
Signature
Useful Language
I am writing in response to your advertisement in DATE's edition of NAME OF PAPER concerning possible work with/in ...
I would be grateful if you could send me a copy of your summer brochure.
I am writing to enquire whether you could let me have some information about your apartments.
I would like to know more about the type of accommodation that you can provide.
Dear Sir/Madam,
I am writing to ask for information about your language courses. I am especially interested in a two-week intensive course.
I have been studying English for three years at a state-run language school in Madrid (Common European Framework B1 level). However, I would like to improve my oral skills.
I have looked at your website but there is no detailed information about dates and prices for your intensive summer courses. Which are the courses you will be offering in July and August? I would also like to know if you have multi-cultural groups, preferably with non-Spanish-speaking students.
Finally, my partner plans to visit me while I am there, for a couple of days. We would prefer to stay at the same place. Would that be possible?
I would be grateful if you could send me this information to mailto:english@mujerpalabra.net or to the address below.
Thank you for your time.
Looking forward to hearing from you.
Yours faithfully,
María Gómez
Salutation (greetings):
Start with Dear Ms, or Dear Mr, (you know who to address; end with Yours sincerely)
or start with Dear Sir/Madam, (you don't know who to address; end with Yours faithfully).
Body
First paragraph: start by saying WHY YOU'RE WRITING
Second paragraph: Asking for information. You can repeat this paragraph many times.
Closing comments: Extra request (asking for a brochure if it's possible, …) and additional information that you thing the person who will receive the letter could be interested in.
Saying thank you
Closing (ending): Yours sincerely or Yours faithfully
Signature
Useful Language
I am writing in response to your advertisement in DATE's edition of NAME OF PAPER concerning possible work with/in ...
I would be grateful if you could send me a copy of your summer brochure.
I am writing to enquire whether you could let me have some information about your apartments.
I would like to know more about the type of accommodation that you can provide.
You are going on a short training course at a college in Sydney, Australia. You need somewhere to live while you are there.
Write a letter to the accommodation officer at the college. In your letter:
Write a letter to the accommodation officer at the college. In your letter:
You do NOT need to write any address.
Begin your letter as follows:
Dear __
Dear Mrs Walker
I am writing in connection with my training course at your college. I hope that you will be able to assist me with my accommodation arrangements.
As I am older than the other participants, I would appreciate it if you could find a private apartment for me. It would be ideal if I could walk to school each day, but if not, I would need access to public transportation. In terms of the apartment, all I require is a bedroom, a kitchen, a bathroom and an Internet connection.
I would need the apartment from July 2nd till July 22nd, 2014.Please let me know if you are able to help me.
I look forward to hearing from you.
Yours sincerely, Jane Goodwin
Dear Mrs Walker
I am writing in connection with my upcoming training course at your college in Sydney, Australia. I will be there to attend the Brain- Based Learning program at Victoria College for a period of three weeks from July 2st to July 22st, 2010. I am hoping that you will be able to assist me with my accommodation arrangements.
As I am slightly older than most of the other participants, I would appreciate it if you could find a private studio apartment for me, close to the college. It would be ideal if I could walk to school each day, but if not, I would need access to public transportation. I understand some of the events on campus finish quite late so I would prefer not to walk in an unfamiliar neighbourhood after dark. In terms of the apartment, all I require is a bed, a desk, a TV, an Internet connection, a kitchen and a bathroom. My budget is around US $1000 for 3 weeks.
As I will be arriving on July 1st, I would need the apartment to be available from that night until the day of my departure, which is July 23rd. My last night in the apartment would be July 22nd.
Please let me know if you are able to find such an apartment and if not, please suggest other suitable arrangements. I look forward to hearing from you,
Yours sincerely,
Jane Goodwin
(236 words)
Write a letter to the accommodation officer at the college. In your letter:
Write a letter to the accommodation officer at the college. In your letter:
- explain your situation
- describe the accommodation you require
- say when you will need it
You do NOT need to write any address.
Begin your letter as follows:
Dear __
Dear Mrs Walker
I am writing in connection with my training course at your college. I hope that you will be able to assist me with my accommodation arrangements.
As I am older than the other participants, I would appreciate it if you could find a private apartment for me. It would be ideal if I could walk to school each day, but if not, I would need access to public transportation. In terms of the apartment, all I require is a bedroom, a kitchen, a bathroom and an Internet connection.
I would need the apartment from July 2nd till July 22nd, 2014.Please let me know if you are able to help me.
I look forward to hearing from you.
Yours sincerely, Jane Goodwin
Dear Mrs Walker
I am writing in connection with my upcoming training course at your college in Sydney, Australia. I will be there to attend the Brain- Based Learning program at Victoria College for a period of three weeks from July 2st to July 22st, 2010. I am hoping that you will be able to assist me with my accommodation arrangements.
As I am slightly older than most of the other participants, I would appreciate it if you could find a private studio apartment for me, close to the college. It would be ideal if I could walk to school each day, but if not, I would need access to public transportation. I understand some of the events on campus finish quite late so I would prefer not to walk in an unfamiliar neighbourhood after dark. In terms of the apartment, all I require is a bed, a desk, a TV, an Internet connection, a kitchen and a bathroom. My budget is around US $1000 for 3 weeks.
As I will be arriving on July 1st, I would need the apartment to be available from that night until the day of my departure, which is July 23rd. My last night in the apartment would be July 22nd.
Please let me know if you are able to find such an apartment and if not, please suggest other suitable arrangements. I look forward to hearing from you,
Yours sincerely,
Jane Goodwin
(236 words)
You should spend about 20 minutes on this task.
You have been living in a rental apartment for the past year. Recently a new neighbour moved in and has been making a lot of noise, which disturbs you.
Write a letter to the landlord. In your letter:
You do NOT need to write any address.
Begin your letter as follows:
Dear __
Dear Mr Shah
I am writing in connection with a problem I have with the new neighbour.Unfortunately, his habits and needs appear to be quite different from my own.
The issue is that Jack is a professional musician who plays the electric guitar. I understand he needs to practice; however, it is essential for me to have silence so that I can concentrate on my work. In some cases, I had to leave the apartment and work at a coffee shop.
I would appreciate it if you could speak to Jack and ask him to turn down the volume on his guitar.I will let you know as soon as the situation improves.
Thank you in advance.
Yours sincerely,
Meg Snyder
Dear Mr Shah
I hope you and your family are all well. I am writing in connection with a problem I have with the new tenant, Jack, who has moved in downstairs. Unfortunately, his habits and needs appear to be quite different from my own.
The issue is that Jack is a professional musician who plays his electric guitar late into the night. I understand he is in a band and needs to practice; however, I think he cannot do so in a residential building such as ours. As I mentioned to you when I signed the lease to the apartment, I am a full-time writer who works from home. For me, it is essential to have silence so I can concentrate on my work. With Jack playing at all hours, I have been unable to get any of my writing done, except when he is out. In some cases, I have even been forced to leave the apartment and work at a nearby coffee shop or library as the guitar playing was causing such a disturbance.
I would appreciate it if you could speak to Jack and ask him to turn down the volume on his guitar or else to use headphones. I have spoken to him about it, but to no avail. I will let you know as soon as the situation improves.
Thank you kindly in advance and please give my best regards to your family,
Yours sincerely,
Meg Snyder
(234 words)
You have been living in a rental apartment for the past year. Recently a new neighbour moved in and has been making a lot of noise, which disturbs you.
Write a letter to the landlord. In your letter:
- explain the situation
- describe why it bothers you
- suggest a solution
You do NOT need to write any address.
Begin your letter as follows:
Dear __
Dear Mr Shah
I am writing in connection with a problem I have with the new neighbour.Unfortunately, his habits and needs appear to be quite different from my own.
The issue is that Jack is a professional musician who plays the electric guitar. I understand he needs to practice; however, it is essential for me to have silence so that I can concentrate on my work. In some cases, I had to leave the apartment and work at a coffee shop.
I would appreciate it if you could speak to Jack and ask him to turn down the volume on his guitar.I will let you know as soon as the situation improves.
Thank you in advance.
Yours sincerely,
Meg Snyder
Dear Mr Shah
I hope you and your family are all well. I am writing in connection with a problem I have with the new tenant, Jack, who has moved in downstairs. Unfortunately, his habits and needs appear to be quite different from my own.
The issue is that Jack is a professional musician who plays his electric guitar late into the night. I understand he is in a band and needs to practice; however, I think he cannot do so in a residential building such as ours. As I mentioned to you when I signed the lease to the apartment, I am a full-time writer who works from home. For me, it is essential to have silence so I can concentrate on my work. With Jack playing at all hours, I have been unable to get any of my writing done, except when he is out. In some cases, I have even been forced to leave the apartment and work at a nearby coffee shop or library as the guitar playing was causing such a disturbance.
I would appreciate it if you could speak to Jack and ask him to turn down the volume on his guitar or else to use headphones. I have spoken to him about it, but to no avail. I will let you know as soon as the situation improves.
Thank you kindly in advance and please give my best regards to your family,
Yours sincerely,
Meg Snyder
(234 words)
Sample Follow-up Letter
Dear Sir or Madam,
Thank you for sending me your school video. I have now watched it, and there are a number of questions I would like to ask.
Firstly, you say in the video that school is "within easy reach of the city centre". Please could you tell me how long it takes to walk there from the school?
Secondly, you say that you consider class size to be "important", but you do not give any actual numbers. Perhaps you could let me know what your maximum class size is.
I would be very grateful if you could send me a detailed programme for a typical week at the school. I feel that I I cannot seriously consider applying to your school until I have all this information.
I look forward to hearing from you.
Yours faithfully,
Mykola Savchenko
Dear Sir or Madam,
Thank you for sending me your school video. I have now watched it, and there are a number of questions I would like to ask.
Firstly, you say in the video that school is "within easy reach of the city centre". Please could you tell me how long it takes to walk there from the school?
Secondly, you say that you consider class size to be "important", but you do not give any actual numbers. Perhaps you could let me know what your maximum class size is.
I would be very grateful if you could send me a detailed programme for a typical week at the school. I feel that I I cannot seriously consider applying to your school until I have all this information.
I look forward to hearing from you.
Yours faithfully,
Mykola Savchenko
Sample Letter of Application
-what you can do
- what kind of person you are
- when you can attend an interview
Dear Sir or Madam,
In reply to your advertisement in the Zoria I would like to apply for the job of tour guide.
I am seventeen years old and speak fluent English. My Erench is quite good, and I also speak a little Italian.At present I am studying history of Ukraine.Last year I spent some time in Lviv researching a project on the development of the city, so I feel I know a lot about its history.People consider me to be well-organized, hard-working, responsible, and enthusiastic.Apart from that, I am good at organisational skills. Last month I was in charge of a trip to Lviv.I was a guide and responsible for choosing sights during the trip.I get on well with people and have been told that I have a friendly, outgoing personality.
I would very much like to work as a tour guide with your organization this summer and would be available from July to September.I can attend an interview at any time.
I look forward to hearing from you.Yours faithfully,
Oksana Klymenko
-what you can do
- what kind of person you are
- when you can attend an interview
Dear Sir or Madam,
In reply to your advertisement in the Zoria I would like to apply for the job of tour guide.
I am seventeen years old and speak fluent English. My Erench is quite good, and I also speak a little Italian.At present I am studying history of Ukraine.Last year I spent some time in Lviv researching a project on the development of the city, so I feel I know a lot about its history.People consider me to be well-organized, hard-working, responsible, and enthusiastic.Apart from that, I am good at organisational skills. Last month I was in charge of a trip to Lviv.I was a guide and responsible for choosing sights during the trip.I get on well with people and have been told that I have a friendly, outgoing personality.
I would very much like to work as a tour guide with your organization this summer and would be available from July to September.I can attend an interview at any time.
I look forward to hearing from you.Yours faithfully,
Oksana Klymenko
Sample Letter of Complaint (1)
Dear Sir or Madam,
I am writing to complain about a model Z26 Telmar colour TV, which I bought a month ago. The model I looked at was impressive. However, the TV delivered to my home has developed a major problem. The picture, although just as clear and beautiful as the one I saw at the store, now appears upside-down.
I have not moved, dropped or abused the television set, and it is still under the free service. I have not been able to find any store in my area that services Telmar televisions, and so I am writing to you for help.
Please let me know how I can get this problem with my TV fixed. Aside from the upside-down picture, I am very happy with the Telmar television. I would be pleased with either a new replacement TV or a good repair job.
I look forward to hearing from you.
Yours faithfully,
Nataliya Ivanova
*
1 Begin your letter with a breif description of the product (or service), including the brand, model number, andwhere and when you bought the product.2. Also include a description of just what the problem is, when you first noticed it, and what you think may be the cause of the problem.3. Explain what you did and what the result of that action was. Include the names of the people you talked to about the problem.4. Finally,** suggest what action you would like the reader to take to solve the problem
Dear Sir or Madam,
I am writing to complain about a model Z26 Telmar colour TV, which I bought a month ago. The model I looked at was impressive. However, the TV delivered to my home has developed a major problem. The picture, although just as clear and beautiful as the one I saw at the store, now appears upside-down.
I have not moved, dropped or abused the television set, and it is still under the free service. I have not been able to find any store in my area that services Telmar televisions, and so I am writing to you for help.
Please let me know how I can get this problem with my TV fixed. Aside from the upside-down picture, I am very happy with the Telmar television. I would be pleased with either a new replacement TV or a good repair job.
I look forward to hearing from you.
Yours faithfully,
Nataliya Ivanova
*
1 Begin your letter with a breif description of the product (or service), including the brand, model number, andwhere and when you bought the product.2. Also include a description of just what the problem is, when you first noticed it, and what you think may be the cause of the problem.3. Explain what you did and what the result of that action was. Include the names of the people you talked to about the problem.4. Finally,** suggest what action you would like the reader to take to solve the problem
You should spend about 20 minutes on this task.
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
You do NOT need to write your own address.
Begin your letter as follows:
Dear __
Dear Sir / Madam
I am writing in connection with my recent stay at the Four Seasons in London, England. Unfortunately, due to a malfunctioning heater in my room, I spent three miserable nights at your hotel from April 26 – 29, 2010.
When I arrived in London, there was an unexpected snowstorm. I understand it does not usually snow inApril; however, when I got to my room, there was no heat. After complaining, a technician was sent up, who informed me they had to install a new heating unit. When I asked to be moved to another room, I was told the hotel was completely booked. Unfortunately, each night after work I returned to discover the problem had not been rectified. Eventually, I spent three horribly uncomfortable nights, wearing my coat to bed, wearing socks around the room and ending up with a bad cold from the unheated room. I had no time to complain as I had to catch a flight home right after my conference.
I am shocked by this terrible service. This is not what anyone expects for $400 a night! To compensate me for this tremendous inconvenience, I ask that you refund my money right away and offer me a free, more comfortable stay in one of your finer suites in the future. If not, I am prepared to take my complaint to a higher authority.
I look forward to hearing from you at the earliest,
Yours faithfully,
Mr John McFee
(236 words)
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
- give details of what went wrong
- explain what you had to do to overcome the problem at the time
- say what action you would like the manager to take
You do NOT need to write your own address.
Begin your letter as follows:
Dear __
Dear Sir / Madam
I am writing in connection with my recent stay at the Four Seasons in London, England. Unfortunately, due to a malfunctioning heater in my room, I spent three miserable nights at your hotel from April 26 – 29, 2010.
When I arrived in London, there was an unexpected snowstorm. I understand it does not usually snow inApril; however, when I got to my room, there was no heat. After complaining, a technician was sent up, who informed me they had to install a new heating unit. When I asked to be moved to another room, I was told the hotel was completely booked. Unfortunately, each night after work I returned to discover the problem had not been rectified. Eventually, I spent three horribly uncomfortable nights, wearing my coat to bed, wearing socks around the room and ending up with a bad cold from the unheated room. I had no time to complain as I had to catch a flight home right after my conference.
I am shocked by this terrible service. This is not what anyone expects for $400 a night! To compensate me for this tremendous inconvenience, I ask that you refund my money right away and offer me a free, more comfortable stay in one of your finer suites in the future. If not, I am prepared to take my complaint to a higher authority.
I look forward to hearing from you at the earliest,
Yours faithfully,
Mr John McFee
(236 words)
You should spend about 20 minutes on this task.
You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.
Write a letter to the bank's head office. In your letter:
You do NOT need to write any address.
Begin your letter as follows:
Dear __
Dear Sir / Madam
I am writing in connection with a missing or stolen debit card from your bank. This is an urgent matter as the bank card could prove dangerous in the hands of the wrong person.
Just yesterday, I received a letter from your bank's head office. It stated that my new bank card was enclosed and asked me to acknowledge receipt. However, when the envelope arrived in my mailbox, it was in a tattered state. More importantly, the debit card which was supposed to be included, was missing. I checked and rechecked around the mailbox, but found nothing. I am concerned that someone has gone through my mail and possibly stolen the card.
For this reason I request that you cancel the existing debit card immediately. The debit card in question is related to my account number 64729401 at your Bay and Bloor branch. After it has been cancelled, please arrange to send me a new one, as I need to travel overseas next week and will need to carry the new bank card with me.
Thank you kindly in advance,
Yours faithfully,
Ms Brenda Holster
(172 words)
You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.
Write a letter to the bank's head office. In your letter:
- explain why you are writing
- express concern about the missing card
- ask them what they intend to do
You do NOT need to write any address.
Begin your letter as follows:
Dear __
Dear Sir / Madam
I am writing in connection with a missing or stolen debit card from your bank. This is an urgent matter as the bank card could prove dangerous in the hands of the wrong person.
Just yesterday, I received a letter from your bank's head office. It stated that my new bank card was enclosed and asked me to acknowledge receipt. However, when the envelope arrived in my mailbox, it was in a tattered state. More importantly, the debit card which was supposed to be included, was missing. I checked and rechecked around the mailbox, but found nothing. I am concerned that someone has gone through my mail and possibly stolen the card.
For this reason I request that you cancel the existing debit card immediately. The debit card in question is related to my account number 64729401 at your Bay and Bloor branch. After it has been cancelled, please arrange to send me a new one, as I need to travel overseas next week and will need to carry the new bank card with me.
Thank you kindly in advance,
Yours faithfully,
Ms Brenda Holster
(172 words)
You should spend about 20 minutes on this task.
You eat at your college cafeteria at lunch time every day.. However, you think it needs some improvements. Write a letter to the college magazine. In your letter:
Begin your letter as follows:
Dear __
Dear Sir / Madam
I am writing in connection with our college cafeteria. Since almost every student spends some time here every day, I believeit is in everyone's best interest to find ways to improve the quality of this central eatery.
Concerning the cafeteria, it is modern, spacious and attractive. The newly painted murals of the seaside give the seating area an open, airy, outdoor feeling which makes it very pleasant to eat meals there. This is further enhanced by the large green plants and flowing water fountains.
The main problem with the cafeteria is in the food served! First of all, there is a very limited selection available. Each day offers up only standard North American fare of hamburgers, hot dogs, chicken nuggets and french fries. Not only is this selection unhealthy, but also uninteresting day in and day out. We have so many international students on campus, it would be wonderful to have some curries, burritos and falafel added to the menu. Secondly, since this is a student cafeteria, prices need to stay low. We have unfortunately seen two price hikes in the last two years.
I am sure if we offer a wider range of foods, at better prices, the cafeteria will continue to run profitably as more students choose to eat there.
Thank you for your consideration.
Yours faithfully,
ookkllbbb
Daniel Bernard
You eat at your college cafeteria at lunch time every day.. However, you think it needs some improvements. Write a letter to the college magazine. In your letter:
- explain what you like about the cafeteria
- say what is wrong with it
- suggest how it could be improved
Begin your letter as follows:
Dear __
Dear Sir / Madam
I am writing in connection with our college cafeteria. Since almost every student spends some time here every day, I believeit is in everyone's best interest to find ways to improve the quality of this central eatery.
Concerning the cafeteria, it is modern, spacious and attractive. The newly painted murals of the seaside give the seating area an open, airy, outdoor feeling which makes it very pleasant to eat meals there. This is further enhanced by the large green plants and flowing water fountains.
The main problem with the cafeteria is in the food served! First of all, there is a very limited selection available. Each day offers up only standard North American fare of hamburgers, hot dogs, chicken nuggets and french fries. Not only is this selection unhealthy, but also uninteresting day in and day out. We have so many international students on campus, it would be wonderful to have some curries, burritos and falafel added to the menu. Secondly, since this is a student cafeteria, prices need to stay low. We have unfortunately seen two price hikes in the last two years.
I am sure if we offer a wider range of foods, at better prices, the cafeteria will continue to run profitably as more students choose to eat there.
Thank you for your consideration.
Yours faithfully,
ookkllbbb
Daniel Bernard
Letter 1
Read the advertisement
London Language Summer school
is looking for young energetic helpers.
Duties include helping with different outdoor activities .
Helpers must be good organizers, keen on sport and be able to work at any time, including evenings, from 1st-30th August.
Intermediate level is assential.
Please apply in writing to Tom Griffin.
The deadline for application is June 15
*
Write a letter of 100 words
- Why you are writing
- your personal qualities, language skills and experience with children
- why you think this work experience would be important for your future
*
A sample (зразок) of an application letter (Бажано в своїх листах використовувати виділені червоним кольором зразки)**
Dear Mr Smith,
I am writing to apply for the post of part-time manager which I saw advertised in the Work&Offers Magazine.
I consider myself to be hard-working, co-operative, creative, enthusiastic, positive аnd polite.
Also I like dealing with public. If necessary, I can supply a reference from the director of magazine "Story" , where I worked last spring.
My responsibilities there included answering the phone and filling the magazine advertising material.
Working as a manager would be important for my future because through my experience I believe I would be able to continue my career in an honorable and successful manner. To my mind, the responsibility of serving the puplic is the most important of all endeavours.
I would be very grateful for the opportunity to visit you and discuss my application in person.
I am available for interview any day after 3 p.m.
If my application is successful, I will be available to start work on 27th December.
I am enclosing my CV.
I look forward to hearing from you soon.
Sincerely yours,
Marianna Sting
Letter 2
11 October 2012
Dear Sir or Madam,
I am writing to enquire if you have any temporary vacances over the summer.
I am in my fifth year of a business studies course and I am looking for a suitable placement.
I believe that your organization recruits students on short contracts.
I have experience of general office work and accounts and I am willing to do more tasks.
Please find enclosed a copy of my CV for your consideration.
I am looking forward to hearing from you.
Yours faithfully,
&&&&&
Oksana Kovalenko
_
13 October 2012
Dear Ms Kovalenko,
Further to your letter concerning work placement,
I am happy to inform you that we recruit temporary staff over the summer period.
I enclose a copy of the terms and conditions together with a list of vacancies.
We look forward to receiving your completed application form in the near future.
Yours sincerely,
&&&&&&&&&&&&&&
Hamish Napier
Human Resources
Letters
a Video CV
• How to write a perfect CV and cover letter
• Applying for jobs without experience? How to build and sell your skills
• Five steps to the perfect graduate CV
• School-leavers and graduates: how to write your first CV
• How to write a personal statement for your CV
• CV templates to fit every stage of your career
Looking for a job? Browse Guardian Jobs or sign up to Guardian Careers for the latest job vacancies and career advice
Dear Mr Brown,
I am writing to enquire if you have any vacancies in your company. I enclose my CV for your information.
As you can see, I have had extensive vacation work experience in office environments, the retail sector and service industries, giving me varied skills and the ability to work with many different types of people. I believe I could fit easily into your team.
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company with a great reputation and high profile like [insert company name].
I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience. In case you do not have any suitable openings at the moment, I would be grateful if you would keep my CV on file for any future possibilities.
Yours sincerely
Curriculum Vitae
Oksana Kovalenko
Personal details
Full name: Oksana Kovalenko
Date of birth: 15.03.1992
Permanent address: Flat 10,
17, Zelena St,
Kyiv, 02232
Tel./Fax: 530-82-76
Mobile: 066-330-330
Personal email: OksanaKovalenko@ukr.net
Marital status: Single
Employment history:
January 2010 - present
Masandra Hotel: part-time receptionist with responsibilities for customer services
I talk to English speaking customers over the phone
August-December 2009
Puzata Khata Restaurant: part-time waitress
Educational history:
I am currently following the fifth year of a business studies course at Kyiv Communication college.
1997-2007 "Troyeshchyna" Gymnasium: a student
Skills:
Word-processing, Excell, PowerPoint. Driving licence.
Languages: Ukrainian, Russian, English
Hobbies and interests
Project work: New Technology Group in ETRC (Certificate of 2010),
"A Day in the Life" IEARN project (Certificate of 2012)
Handball: At college I am captain of the women's handball team.
Vacation time: During my college holidays I tavelled to Asia.
I developed a much broader awareness of other cultures and ways of life.
Playing the piano.
References
Nataliia Savchenko
Manager, Masandra Hotel
18, Peremoha St
Kyiv 02232
Read the advertisement
London Language Summer school
is looking for young energetic helpers.
Duties include helping with different outdoor activities .
Helpers must be good organizers, keen on sport and be able to work at any time, including evenings, from 1st-30th August.
Intermediate level is assential.
Please apply in writing to Tom Griffin.
The deadline for application is June 15
*
Write a letter of 100 words
- Why you are writing
- your personal qualities, language skills and experience with children
- why you think this work experience would be important for your future
*
A sample (зразок) of an application letter (Бажано в своїх листах використовувати виділені червоним кольором зразки)**
Dear Mr Smith,
I am writing to apply for the post of part-time manager which I saw advertised in the Work&Offers Magazine.
I consider myself to be hard-working, co-operative, creative, enthusiastic, positive аnd polite.
Also I like dealing with public. If necessary, I can supply a reference from the director of magazine "Story" , where I worked last spring.
My responsibilities there included answering the phone and filling the magazine advertising material.
Working as a manager would be important for my future because through my experience I believe I would be able to continue my career in an honorable and successful manner. To my mind, the responsibility of serving the puplic is the most important of all endeavours.
I would be very grateful for the opportunity to visit you and discuss my application in person.
I am available for interview any day after 3 p.m.
If my application is successful, I will be available to start work on 27th December.
I am enclosing my CV.
I look forward to hearing from you soon.
Sincerely yours,
Marianna Sting
Marianna Sting
Letter 2
11 October 2012
Dear Sir or Madam,
I am writing to enquire if you have any temporary vacances over the summer.
I am in my fifth year of a business studies course and I am looking for a suitable placement.
I believe that your organization recruits students on short contracts.
I have experience of general office work and accounts and I am willing to do more tasks.
Please find enclosed a copy of my CV for your consideration.
I am looking forward to hearing from you.
Yours faithfully,
&&&&&
Oksana Kovalenko
_
13 October 2012
Dear Ms Kovalenko,
Further to your letter concerning work placement,
I am happy to inform you that we recruit temporary staff over the summer period.
I enclose a copy of the terms and conditions together with a list of vacancies.
We look forward to receiving your completed application form in the near future.
Yours sincerely,
&&&&&&&&&&&&&&
Hamish Napier
Human Resources
Letters
a Video CV
Other helpful resources
Що не писати в листах• How to write a perfect CV and cover letter
• Applying for jobs without experience? How to build and sell your skills
• Five steps to the perfect graduate CV
• School-leavers and graduates: how to write your first CV
• How to write a personal statement for your CV
• CV templates to fit every stage of your career
Looking for a job? Browse Guardian Jobs or sign up to Guardian Careers for the latest job vacancies and career advice
Standard, conservative style
This is ideal for sectors such as business, law, accountancy and retail. For more creative sectors, a letter like this might be less appealing, and could work against you.- Dear Mr Black,
- Please find enclosed my CV in application for the post advertised in the Guardian on 30 November.
- The nature of my degree course has prepared me for this position. It involved a great deal of independent research, requiring initiative, self-motivation and a wide range of skills. For one course, [insert course], an understanding of the [insert sector] industry was essential. I found this subject very stimulating.
- I am a fast and accurate writer, with a keen eye for detail and I should be very grateful for the opportunity to progress to market reporting. I am able to take on the responsibility of this position immediately, and have the enthusiasm and determination to ensure that I make a success of it.
- Thank you for taking the time to consider this application and I look forward to hearing from you in the near future.
- Yours sincerely
Standard speculative letter
This may vary according to the nature of the organisation and the industry you're applying to.Dear Mr Brown,
I am writing to enquire if you have any vacancies in your company. I enclose my CV for your information.
As you can see, I have had extensive vacation work experience in office environments, the retail sector and service industries, giving me varied skills and the ability to work with many different types of people. I believe I could fit easily into your team.
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company with a great reputation and high profile like [insert company name].
I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience. In case you do not have any suitable openings at the moment, I would be grateful if you would keep my CV on file for any future possibilities.
Yours sincerely
Letter for creative jobs
We've used the example of a copywriter but you can adapt it for your profession. The aim of a creative letter is to be original and show you have imagination, but understand what the job entails. Balance is essential: don't be too wacky, or it will turn off the reader.- Dear Ms Green,
- · Confused by commas?
- · Puzzled by parenthesis?
- · Stumped by spelling?
- · Perturbed by punctuation?
- · Annoyed at the apostrophe? (And alliteration?)
- Well, you're not alone. It seems that fewer and fewer people can write. Unfortunately, there are still a lot of people who can read. So they'll spot a gaffe from a mile off. And that means it's a false economy, unless you're 100% sure of yourself, to write your own materials. (Or to let clients do it for themselves.)
- To have materials properly copywritten is, when one considers the whole process of publishing materials and the impact that the client wishes to make, a minor expense. Sloppiness loses clients, loses customers.
- There is an answer. Me. Firm quotes are free. You can see some of what I do on my multilingual website at [insert web address]. If you'd like, I can get some samples out to you within 24 hours. And, if you use me, you'll have some sort of guarantee that you can sleep soundly as those tens of thousands of copies are rolling off the presses.
- Luck shouldn't come into it!
- With kindest regards
Curriculum Vitae
Oksana Kovalenko
Personal details
Full name: Oksana Kovalenko
Date of birth: 15.03.1992
Permanent address: Flat 10,
17, Zelena St,
Kyiv, 02232
Tel./Fax: 530-82-76
Mobile: 066-330-330
Personal email: OksanaKovalenko@ukr.net
Marital status: Single
Employment history:
January 2010 - present
Masandra Hotel: part-time receptionist with responsibilities for customer services
I talk to English speaking customers over the phone
August-December 2009
Puzata Khata Restaurant: part-time waitress
Educational history:
I am currently following the fifth year of a business studies course at Kyiv Communication college.
1997-2007 "Troyeshchyna" Gymnasium: a student
Skills:
Word-processing, Excell, PowerPoint. Driving licence.
Languages: Ukrainian, Russian, English
Hobbies and interests
Project work: New Technology Group in ETRC (Certificate of 2010),
"A Day in the Life" IEARN project (Certificate of 2012)
Handball: At college I am captain of the women's handball team.
Vacation time: During my college holidays I tavelled to Asia.
I developed a much broader awareness of other cultures and ways of life.
Playing the piano.
References
Nataliia Savchenko
Manager, Masandra Hotel
18, Peremoha St
Kyiv 02232
Combine a trip to London with the chance to take part in a special weekend event: a murder mystery party.
Your holiday begins with 2 days of sightseeing in the UK's historic capital.
On Thursday and Friday, you visit all the major landmarks, and spend the whole afternoon at the Sherlock Holmes museum in Baker street.
On Friday evening you see Agatha Christie's "The Mousetrap" at the theatre. On Saturday and Sunday, the excitement really begins. Someone at your hotel is found dead, and it's your job to be a detective: question witnesses, collect clues and try to solve a mystery.
Fore more information, contact Bob clarke at MM Tours.
*
Read the advertisement and write a letter asking for information
Dear Mr Clarke,
Having read your advertisement in New Weekly, I am very interested in attending one of your Murder Mystery Tours, and would be grateful if you could give me some more information about some of the arrangaments.
Could you tell me if there is any free time on Thursday and Friday, and also if the cost of the theatre ticket is included in the price of the holiday?
I would also like to know which hotel in London we will be staying at, so that I can look at its website.
Ideally, I would like to book the holiday before the end of the year. Would you mind sending me a complete list of dates for September and October?
Please let me know which of the tours are already fully booked.
I look forward to hearing from you.
Yours sincerely,
hhhh
Ann Boiko
Imagine you are interested in booking the Murder Mystery Tour.
Write a formal letter to Mr Clarke. Ask for information about these aspects of the holiday:
Your holiday begins with 2 days of sightseeing in the UK's historic capital.
On Thursday and Friday, you visit all the major landmarks, and spend the whole afternoon at the Sherlock Holmes museum in Baker street.
On Friday evening you see Agatha Christie's "The Mousetrap" at the theatre. On Saturday and Sunday, the excitement really begins. Someone at your hotel is found dead, and it's your job to be a detective: question witnesses, collect clues and try to solve a mystery.
Fore more information, contact Bob clarke at MM Tours.
*
Read the advertisement and write a letter asking for information
- Is there free time on Thursday or Friday?
- Which hotel will you be staying at?
- Which of the tours are already fully booked?
Dear Mr Clarke,
Having read your advertisement in New Weekly, I am very interested in attending one of your Murder Mystery Tours, and would be grateful if you could give me some more information about some of the arrangaments.
Could you tell me if there is any free time on Thursday and Friday, and also if the cost of the theatre ticket is included in the price of the holiday?
I would also like to know which hotel in London we will be staying at, so that I can look at its website.
Ideally, I would like to book the holiday before the end of the year. Would you mind sending me a complete list of dates for September and October?
Please let me know which of the tours are already fully booked.
I look forward to hearing from you.
Yours sincerely,
hhhh
Ann Boiko
Imagine you are interested in booking the Murder Mystery Tour.
Write a formal letter to Mr Clarke. Ask for information about these aspects of the holiday:
- Meeting time and meeting place in London.
- Costumes for the weekend event and acting involved. Cost of meals and availability of vegetarian meals.
- Reduced prices for students and for sharing rooms
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